Delivery Terms and Conditions
Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order. If you wish to cancel an order, written notice by email must be given within 14 days of receipt of the goods and the goods must be returned within 14 days of receipt.
You must quote your order number and we will advise the return address and procedure. We will only offer a refund or replacement as long as goods are sent back in their original condition, are unused and unopened in their original packaging.
For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken. If your goods do not arrive in perfect condition, please contact us within 14 days of receipt. Refunds will be paid within 30 days of receiving the written notice of cancellation. Your statutory rights are not affected.
We can offer a return service at our discretion for £2.99 for non-faulty goods; the customer will need to include the order number and reason for return with any item.